Help Center – Support, Documentation, FAQ & Changelog

Help Center – Support, Documentation, FAQ & Changelog

How can we help you?

How can we help you?

Find answers to frequently asked questions, search our documentation, check out the latest product updates in the changelog, or contact our support team directly.

Find answers to frequently asked questions, search our documentation, check out the latest product updates in the changelog, or contact our support team directly.

Welcome to Pakera

Simulate, optimize, calculate, share, and document packaging solutions directly in your browser.

Thank you for your interest in Pakera. We are glad to have you here and want to help you get started quickly and use Pakera with confidence.

Pakera helps companies plan, simulate, evaluate, and document packaging decisions for industrial supply chains. This Help Center is the official source for clear definitions, step-by-step instructions, and practical guidance on Pakera’s features and workflows.

Use the articles in this Help Center to prepare your data, select the right packing mode, understand simulation and optimization results, manage materials and containers, estimate packaging material and transport costs, create packing instructions, manage approvals and resolve common questions.


Get started with Pakera

Learn what Pakera is, which packaging challenges it helps you address, which data you need, and how to prepare your first packaging simulation.

Open the Getting started with Pakera.


Who this Help Center is for

This Help Center is designed for anyone involved in packaging planning, simulation, optimization, cartonization, cost calculation, documentation, review, approval, or implementation.

It is particularly relevant for professionals working in packaging planning, packaging engineering, logistics, supply chain management, operations, manufacturing engineering, quality management, procurement, production planning, sustainability, sales, IT, and management.


How to get help

At Pakera, we are committed to providing outstanding customer service and helping you find the right solution quickly. That is why we offer six different ways to get help, ranging from self-service guidance to personal support.


  1. Use the in-app guidance

Look for the question-mark icon next to fields, settings, and functions in Pakera. Hover your mouse pointer over the icon to display a brief explanation directly in the application.



  1. Watch free Tutorial Videos

Explore our free Video Tutorials to learn Pakera’s essential features and workflows step by step. Each tutorial includes practical tips and tricks to help you work more efficiently and get the most out of Pakera.



  1. Search the Help Center

Search for the keyword, name of the feature, workflow, or task you are working on. Using specific terms will usually help you find the most relevant article more quickly.



  1. Contact Pakera Support as a registered user

Registered users can contact Pakera Support by clicking the Support icon in the vertical navigation bar on the left side of the (logged in only) application screen.



When submitting a support request through the app, we kindly ask you to attach the relevant file and include the simulation settings. This information helps our support team understand the context, reproduce the issue, and provide a more precise response. Our entire team is trained to handle sensitive data, so don't worry.

Without the relevant file and settings, a detailed investigation may not always be possible.



  1. Contact Pakera Support without an account

Prospective buyers without a Pakera account can contact our support team through the public support form.

Contact Support


6. Join a free Webinar

Join our regular Pakera webinars to explore key features, workflows, and practical use cases in more detail. Each session concludes with an open Q&A, giving you the opportunity to ask questions and get answers directly from our team.

Join Webinar here


If any of the terms used in the documentation are unclear, please refer to the Glossary in the documentation, where all relevant terms are explained in detail. You can easily find each term by searching for its exact name as shown here.


Last updated on 24.08.26

Getting Started

Getting Started

Beginner

Pakera Platform Demo

Discover how Pakera works and learn how to set up your first project, configure your packaging parameters, and run your first packaging simulation.

11:01

Still have questions?

Our team is happy to walk you through Pakera, answer specific questions, or help you assess whether it's the right fit for your organization.

No credit card required · Full access during the Beta · No commitment